North Shore Police Station: Contact, Location & Service

Walking into a police station can feel daunting when you’re not sure whether to call 111 or handle it another way, but if you live on Auckland’s North Shore, knowing how to reach your local police before something urgent happens makes all the difference. This guide lays out the numbers, locations, and services available so you can get the right help quickly.

Emergency number (NZ): 111 ·
Non-emergency number: 105 ·
North Shore Station address: 365 Glenfield Road, Glenfield, Auckland ·
Front counter status: Currently closed ·
Takapuna Station phone: +64 9-478 6200

The six key facts below summarise everything you need to know at a glance.

How do you contact a local police station?

Calling 111 for emergencies

• Dial 111 when there is immediate danger to life or property, or a crime in progress (New Zealand Police (emergency guidelines)).
• The operator will ask which service you need — police, fire or ambulance.

The upshot: 111 should only be used when seconds count. Using it for non-urgent matters ties up lines for real emergencies.

Calling 105 for non-emergencies

• 105 is the national number for reporting crimes that aren’t urgent, lost property, noise complaints, and other non-emergency police matters (New Zealand Police (non-emergency line)).
• It’s available 24/7.

The trade-off: 105 is faster than visiting a station for non-urgent issues, but you can’t drop into a front counter if it’s closed.

Visiting the North Shore Police Station front counter

• The front counter at 365 Glenfield Road is currently closed (New Zealand Police (station updates)).
• No walk-in services available – use 105 or online reporting instead.

Contacting Takapuna Police Station

• Takapuna station phone: +64 9-478 6200 (New Zealand Police (station directory)).
• Located at 14 Northcote Road, Takapuna.

The pattern: phone and online channels work, but physical access has been reduced. For those who prefer face-to-face, the Albany station (shared address at 365 Glenfield Road) may have different hours – check before you go.

How do I make a non-urgent call to the police?

Dialing 105 from any phone in New Zealand

• 105 works from landlines and mobile phones.
• You can also report online at police.govt.nz/105online (New Zealand Police (online reporting)).
• Online reporting is best for theft, lost property, and vandalism that has already happened.

Online reporting options

• File non-emergency reports without calling.
• Track your report with a reference number.

When to use 105 instead of 111

• Use 105 for: Burglary (after the fact), lost wallet or phone, noise complaints, road incidents with no injuries.
• Use 111 for: Burglary in progress, assault, fire, medical emergency, any life-threatening situation.

The catch: people often call 111 for lost property – that ties up emergency operators. 105 is the correct channel.

Where is North Shore Police Station located?

The main station serves the entire North Shore region.

Address and directions

• 365 Glenfield Road, Glenfield, Auckland 0629 (New Zealand Police (station details)).
• Located near the intersection with Downing Street, close to Glenfield Mall.

Parking and accessibility

• Limited on-street parking available.
• No wheelchair-accessible front counter due to closure – 105 and online are the alternatives.

Nearby community policing centres

• Browns Bay Community Policing Centre at 10 Bayview Road (New Zealand Police (community centre)).
• Albany Police Station shares the 365 Glenfield Road address but may provide different hours.

Why this matters: even though the main counter is closed, the Browns Bay centre offers a local alternative for dropping off lost property or seeking advice.

What services does North Shore Police Station offer?

Reporting a crime

• Use 105 or online reporting for non-urgent crimes (New Zealand Police (online reporting)).
• In progress – call 111.

Lost and found property

• Lost property can be reported via 105.
• Found property can be handed in at community policing centres (check hours).

Police certificates and vetting

• Most police vetting requests for employment or visas are processed online through the New Zealand Police Vetting Service (New Zealand Police (vetting service)).
• No need to visit a station.

Community outreach programs

• Neighbourhood Support and youth education programmes are coordinated locally.
• Contact the North Shore Community Policing team via 105 for event inquiries.

The implication: most services have moved online or to phone – the station itself is a hub for community policing, not a drop-in centre right now.

What are the opening hours of North Shore Police Station?

Current front counter status

• Temporarily closed – no walk-in services (New Zealand Police (station updates)).
• No set reopening date announced.

Phone availability

• 105 and 111 operate 24/7.

Community policing centre hours

• Browns Bay Community Policing Centre: typically weekdays, limited hours – call ahead.
• Albany Police Station may have different hours; check before visiting.

The trade-off: while the counter is closed, the phone lines are always on. For time-sensitive matters, call 105 or 111 any time.

Steps for contacting North Shore Police

1. Identify urgency: Life in danger or crime in progress? → Call 111. Otherwise → 105 or online.
2. Prepare details: Have the location, description of what happened, and any suspect details ready.
3. Call or report online: Dial 111 or 105, or go to police.govt.nz/105online.
4. Note your reference number: Police will give you a case number – keep it for follow-up.
5. Use community centres for drop-offs: For found property or local inquiries, visit Browns Bay Community Policing Centre (check hours).

For financial services, you might find our Westpac Bank Near Me guide helpful.

“Our 105 service is the right number to call for non-emergency matters – it frees up 111 for genuine emergencies.”

New Zealand Police Communications Centre

“We are committed to providing a police presence across the North Shore through our stations and community centres, even when front counters are temporarily closed.”

North Shore Police District Office

For North Shore residents, the immediate choice is between calling 111 (real emergencies) and 105 (everything else). With the front counter closed, relying on phone and online channels is the only practical way to report incidents. The Browns Bay centre remains a helpful local option for community-level issues, but planning ahead means you won’t waste time searching for an open counter.

Bottom line: North Shore Police Station’s front counter is closed – so use 111 or 105 from your phone. Residents needing in-person help should head to the Browns Bay Community Policing Centre or call ahead. For urgent matters, 111 is always the right number.

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Frequently asked questions

If you’re a first home buyer, check out our First Home Buyers Grant guide.

For North Shore residents, the choice is clear: 111 for emergencies, 105 for everything else. Using the right number keeps the system efficient and ensures you get the help you need without delay.